Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

2/01/2021

The “Too Many Men” Problem

War has always been an old man’s game, using young men as pawns, cannon fodder, and the tools of the “trade.” The January 6th seditionists were great demonstrations of what happens to a culture that breeds gross excesses of unskilled, uncreative, uneducated young men and provides them with nothing to do to either burn off their unproductive but dangerous energies or the necessary self-destructive opportunities nature intended for them. If we’re not going to give them swords and spears and pointless causes for them to flail away at each other in the service of their lords and masters, they need drugs and mindless activities with which to distract themselves. Thousands of years of human evolution and near-constant war between cities, states, and regional nations either caused or was were caused by these barely-functional young men and the need to expend them as quickly as possible. The true cause of war might be a surplus of  these barely-functional young men and the need to expend them as quickly as possible.

Forty years ago, a friend and I made a regular pilgrimage to San Clemente, CA (Doug always called it “San Clemency,” since Nixon was still boarded-up there at the time.) to scuba dive the San Clemente reef. Weather or ocean conditions were never a limiting factor for us. If we’d made the date for Sunday on the Monday before, regardless of 10’ surf, 2” visibility (seriously), cold, wind, or rain, we’d both be there on Sunday, suited-up, spearguns and game bags in hand, ready to swim the half-mile from the beach to the reef, and dive into the crashing water for fun and adventure. Over the years we repeated this exercise, we developed our own (probably not) definition of “macho”; which, essentially, translated to “stupid.”  When we chanted “this is really macho—as we flailed against the first 100’ of surf, sand, and wind until we got beyond the surf zone where we could comfortably paddle on our backs with our BCs partially inflated like undersized Zodiacs the rest of the swim to the reef—we were really telling ourselves that “this one might be the one that kills one or both of us.” Macho.

Doug was a PADI Dive Instructor and, eventually, I became a Dive Master (an instructor’s assistant) and as certified instructors we preached the PADI religion of “dive buddies” to our dive class students: as one PADI instructor quotes, “. . . the buddy system makes every dive safer and more fun.” And more complicated. Doug and I only paid slight notice to the whole buddy concept, especially at San Clemente. With visibility that rarely exceeded 3-4’ and was usually barely an arm’s reach, there was no point in pretending that once we went under water there was any chance that we’d be buddied-up. One of the last dive trips we did together, Doug asked, “What do you think is in store for two guys like us, who Nature intended to finish off in a war before we made it to 20 or 25 years old, who have ever appearance of living way past 40, at least?”

I totally understood what he meant. When I “celebrated” my 30th birthday, I was mostly stunned that I’d lived that long. Both in my career and in my recreation and even my everyday activities, there was no reasonable expectation from anyone who knew me that I’d live to 30, let alone 40+ years-old which I was at the time when this question was popped. Nature had clearly intended for both of us to, probably, lead a small group of young men against another group of young men in bloody, hand-to-hand combat, and to die “gloriously” on a battlefield strewn with other equally destined-and-designed-to-die young men. At 40, like lots of men, we both felt that thing often called a “mid-life crisis” but we were both aware enough to know that the crisis wasn’t about anything more than having outlived our use-by-dates. No expensive car,

Our national fixation and the weird and not particularly honest “respect” we give to people who spent time in the military is a pretty accurate example of the dichotomy between who our culture pretends these people are vs who we know they are. A recent pass through Minneapolis/St. Paul reminded me of the near-constant parade of homeless (mostly) men sporting “homeless, support your troops” signs.

The Obama Administration, several states, and a few cities combined to dramatically reduce the number of homeless vets between 2010 and 2019, but in 2019 21 out of every 10,000 veterans were homeless which is about 25% higher than non-vets. A 2012-2017 study found that military vets contributed to 13.5% of all US deaths by suicide but were only 7.9% of the US adult population. Male vets were almost twice as likely to commit suicide than female vets (with Army and Marine vets leading that “charge”). In March, 2020, the VA found that veteran unemployment was greater than 13%, opposed to a 3.5% unemployment rate for the general population at the time (Trump managed to degrade the rest of the US workforce to the vets’ unemployment level by August 2020.). Three of the top ten professions in the US that exhibit high divorce rates involve military jobs. All of that negative outcome is in spite of the desperate attempts by government and society to provide a “hand up” post-military service through generous veterans benefits, special employment consideration (especially in government employment), and the leniency society gives to those “who have served.” Being in the US military is either hazardous to the rest of your life or attracts people who are deficient in the first place. The fact that “nearly 1 in 5 of the [January 6] rioters charged so far have a history of serving in the military (only about 7% of Americans in general are military veterans)” is a pretty solid indication that being a military vet is no indication of either patriotism, loyalty to the oath service people take to the US Constitution, or intelligence or even sanity. The January 6th Hee Haw Riot was one of the most underachieving herds of human beings since . .  . every Trump rally ever.

Nixon ended the draft in July of 1973 in an attempt to end the Vietnam War protests. He was too late, of course, since Congress cut off funding for the war in late-1972, forcing the US to negotiate a “peace settlement” that allowed US troops to leave in January of 1973. The end of the draft instigated 50 years of a “poverty draft” where young people with no other economic hope feel forced to join the military in the desperate hope that they might receive some vocational training and an economic leg-up. Lake of education opportunities, college debt, and the general trends in the economy that will continue to offer fewer employment to the military’s current prime candidates: the military spends “$2.5 billion a year targeting high-achieving low-income youth with commercials, video games,personal visits and slick brochures.$2.5 billion a year targeting high-achieving low-income youth with commercials, video games,personal visits and slick brochures.

Places like Puerto Rico and the deep South are  the Army’s and Marine’s prime recruiting territory. Puerto Rico ‘s unemployment rate is greater than 40%, and Army recruiting offices ensnare more than 4 times the number of Puerto Rican recruits than the average US-based recruiting offices. Thanks to a particularly sleezy section of the Bush “No Child Left Behind” education bill, public schools have to grant military recruiters the same access to children as do post-secondary schools and employers. Of course, the military recruiters don’t spend anywhere near as much time at private schools or high income suburban K-12 schools as they do in impoverished rural and urban schools. Kids who know they have options are less likely to give up 4 years of their life wasting away in the military. For example, “In 2015, a pair of Education Week reporters making use of the Freedom of Information Act reviewed the Army’s presence in Connecticut high schools and found major discrepancies in how the branch targeted middle-class and poor kids. Throughout the entire 2011–2012 school year, Army recruiters visited a higher-income high school—in which only 5 percent of students qualified for free or reduced lunch—just four times. By contrast, at another high school, where nearly half of the students qualified, Army recruiters stopped by more than 40 times before the spring semester’s final bell.” According to a RAND report, 40-65% of JROTC programs are clustered in the generally impoverished Southeast. JROTC programs are significantly more likely to exist in schools where the majority of students are eligible for free lunch programs. Schools with JROTC programs are twice as likely to have a large black student population than those with a more typically represented black population.

Nothing about military recruiting tactics would indicate that our military is staffed with the nation’s “best and brightest.” What we do have, however, is a military that is incredibly non-representative of the general population—racially, educationally, intellectually, and politically—and a well-armed and dangerously trained sector of and from the federal and state governments that are clearly easily duped into believing fantastic and unsubstantiated conspiracy gibberish and are very likely going to be the fall of the United States of America’s government and empire.

10/22/2014

Reputations and Resale Values

One of the less-admitted aspects of getting information in the internet is that almost nothing from that source is unbiased. There are homers and haters and everything in-between and many of the people providing assistance—technical or emotional—have a vested interest in keeping the faith regarding the thing they are discussing.

For instance, this RV thing in which I am currently struggling my way across a tiny part of the country.

There is a fair body of information on the net about the incompetence of VW authorized service centers and more than enough sad stories of people who invested their life savings in one-or-another of Winnebago’s various hillbilly trailers with motors and ended up either going to work as Wal-Mart greeters or turning Winnebago maintenance into their life’s work. I’m not interested in either option and after experiencing “Winnebago quality” I’m convinced that if Polaris does move their manufacturing from Iowa to Mexico it would be a good thing for Polaris owners. Outside of a couple of brands of whiskey, I’m unconvinced that anything good is made in Iowa. Monsanto owns the damn place and they can keep it, for all I care. If Ioweegans eat enough of that GMO crap, maybe they’ll eventually mutate into electricians, welders, technicians, and engineers.

On the other side of the scale are the homers. Typical of their mindset is a comment someone posted after I’d listed my battle to get my RV back on the road, “in  my opinion there is too much "fright mongering" on the site.  it a wonder than anyone would buy a Rialta with all the chatter about its limitations.” The VW and Winnebago problems are not a secret, though. When I was in an Albuquerque Harbor Freight, two weeks ago, buying a siphon pump, an older-that-me guy asked, "Is that your Rialta out there?" He, then, went on to ask if the motor and transmission were as unreliable as he'd heard. After the last two weeks, I couldn't deny the facts. He owned a Dodge-powered Class C that he said got 14mpg "going slow" and wasn't at all tempted to experiment with VW.  That’s 4mpg less than me with a good bit more horsepower and towing capacity AND no VW service problems. If I were an RV-kind-of-guy, that would be incredibly temping right now.

As for the "fright mongering," I thought I'd done a fair amount of research on the Rialta and VW power train service issues, but there clearly wasn't enough information out there about both ends of the vehicle or I just didn't find it. "Fright mongering" could be interpreted as solid information from a buyer's perspective. I would be in a different situation if I'd have realized how useless VW's service is and how much most independent mechanics dislike working on modern VW products.  The first bit of information was pretty well known, I didn’t discover the second until I needed service. Even the “experts” on VWs dislike the company, their dealers, and their distribution network.

Back in the 60's, I hung out with a group of British vehicle owners (cars and motorcycles) in Dallas. In the group, we joked about Lucas being "the man who invented darkness," Brits being incapable of casting any sort of material that could contain fluids, and Weber fuel systems that were more suited for starting fires than metering gasoline. Of course, when we tried to sell our "bricks with wheels," none of this was mentioned. Protecting the "Rialta image" is suspiciously close to that experience. 
As motorcyclists, we all know of a few Euro-trash brands that need the same kind of image protection. I’ll refrain from naming names, but even the “king of adventure touring” has suffered some fractures in that over-priced reputation in recent years. Nobody is more unwilling to admit that king is naked and has a tiny penis than those folks. Those of us who have know dedicated Euro-trash owners, watch their gyrations to “prove” the superiority of their sad, underpowered, over-priced, rarely-ridden bikes with amusement. Like those 1960’s Brit-vehicle owners, their need to get back some of the fortune they’ve “invested” in their bikes is pretty funny, too. If you have $18,000 plus interest plus another $15,000 in maintenance costs wrapped up in your overweight, wider-than-a-Goldwing, hippo-dirtbike, you gotta get at least $15,000 out of your investment, right?

I think someone needs to have the word “investment” explained in simple terms. The rest of us need to know that searching the internet for real information about the maintenance costs, reliability, and serviceability of any sort of vehicle is scary business. In the meantime, does anyone want to buy my brilliantly designed, “made-in-America” except for the parts that were made by white-coated, anally-retentive German engineers, economical (18.5mpg, so far), and stylish Winnebago Rialta Motorhome for the low, low price of $25,000? You know where to find me.

10/01/2014

An Open Letter to VW’s Mismanagement

12/4/2013
Jonathan Browning
President and CEO, Volkswagen Group of America
Volkswagen of America, Inc.
2200 Ferdinand Porsche Drive
Herndon, Virginia 20171

I realize that your interest in my current problem and opinion of your company is probably as close to non-existent as humanly possible. In fact, based on VW’s corporate attitude, it’s likely that you don’t care about anyone who owns one of your products. Regardless, I own a second-hand VW-powered Winnebago motorhome. The VW Eurovan front-end to my little vehicle seemed like a pretty clever piece of engineering, until the transmission and/or engine-control electronics broke down.

There is a pretty extensive users’ group for this vehicle, the Winnebago Rialta; which was produced in the USA from 1995 to 2004. One given assumption well-known across this group of dedicated and knowledgeable recreational vehicle owners is that Volkswagen’s service departments are next-to-useless and grossly overpriced. I mean this is an absolute conviction from a substantial group of VW-powertrain owners, not an occasional comment. If you think some silly advertising and a lot of Forbes Magazine hand-waving is going to fix that, you are as delusional as Donald Trump.

When my vehicle started acting as if the transmission were hitched to a rodeo animal, I foolishly took it to a VW dealership in Albuquerque, New Mexico where I was told I needed a $7,500 replacement transmission. I was warned in advance that would be the response and some of the people who provided that warning had unhappily wasted that money in the past. I was warned that a visit to a VW dealership would be a waste of time and money and that I’d drive away $7,500 poorer and with all of the same problems with which I’d arrived. So, when that threat came likely I collected my vehicle and hauled it off to an independent service business.

While I was doing some research on my vehicle’s lame power train and unreliable electronics, I learned a few things about Volkswagen in the 21st Century. For example, I was amazed to learn that VW holds an dismal 2% of the US market share. VW Chairman Ferdinand Piech’s inability to “understand the U.S.” (as he put it in a Bloomberg.com interview) is directly related to the fact that U.S. car owners talk to each other. VW’s reputation is of an overpriced, unreliable vehicle with terrible customer service. You can probably get away with customer-hostile behavior in Germany, where the whole damn country is smaller than some U.S. counties and you can push your VW home if it fails halfway across the country. In a country where we often drive across a thousand miles of barely-populated desert, mountains, and plains, owning a car that has a terrible reputation for reliability and whose dealers are well-known for price gouging and incompetent service is down right stupid.

Obviously, my problem has nothing to do, directly, with sagging new car sales. Stories like mine, however, scare the crap out of wise prospective buyers who either plan to keep their vehicle past the warranty deadline or sell it when they buy their next vehicle. They talk to the less wise, more typical buyer and your company’s sales suffer.

I am a motorcyclist, for example. I’m an 65-year-old motorcyclist who will, sooner rather than later, have to give up the two-wheel pursuit of happiness and trade my bikes for something less satisfying but slightly cool. I’d set my sights on a new VW Beetle convertible as a throwback to the wonderful 1967 VW convertible I  owned when I was a young man. Having suffered the slings and arrows of outrageously expensive VW service, there is no chance that I’d consider your company for my late-life-crisis convertible.

Your marketing idiots are wrong. They usually are. Snazzy new ads are only putting paint on a turd. To regain US market share, VW should reconsider its winner-take-all service policies and take a page from your company’s humble beginnings in the US and retool your dealers, parts distribution, and service centers’ training so that you can deliver excellent service for reasonable prices and, maybe, you’ll have a chance of putting a dent in the sales of Ford, Toyota, Honda, Hyundai, Kia, and whatever Chinese brand arrives on our shores next week. Keep going the way you are going and you will have made some marketing morons rich and you’ll still be at the bottom of the pile.