12/03/2011

Customer Service (with the agricultural definition)

I just bought a laptop that came with Windows 7 Lite (or whatever POS name Microsquash put on the cheapest, most limited version of their lame new OS). I thought I'd use it for a while and see if I found a reason to put up with a new interface and learning curve. A week later, I'm stumped. I can't find a thing to like about the new system.

I admit, I lived with my old Dell laptop for more than 10 years and the only reason I'm replacing it is because the keys are coming off when I type. Nothing about the system is slow, cumbersome, or inconvenient. While I worked at finding a reason to like the new OS, I stumbled on this website, "I don't like Windows 7 and I want to go back to Windows XP. Is this possible and if so how can I do this?" on the Microsoft "Answers" webpage. An older user asked how to turn back the software clock on a new laptop similar to mine. What she got was attitude and arrogance from Microsoft's "help desk" (a business oxymoron if there ever was one). I am amazed (a little) that Microsoft's management has left the condescending replies on the site for old users to see, but it's a little enlightening.In my case, I bought a reconditioned Dell that originally had an XP/7 OS option, so I don't have to worry about having drivers for XP. Other users are less fortunate.

The question the Microsoft characters completely avoided answering was in providing some reason for "upgrading." Since most of the new OS features are only visible to IS dweebs, that makes for a lame sales pitch. Without a practical justification for changing, most computer users don't care one way or another how the work gets done, let alone what the OS number might be. And that's, apparently, all that changed for Win 7.

Mac users have put up with this crap forever. Apple could care less about legacy users. The company regularly blasts out "upgrades" that disable older computers and, sometimes, does serious damage to customers' data. I have often found myself in the position of needing a computer to fix one of my Apple computers, when an OS X update disabled my machine. Since I have a fully functioning audio/video Mac and haven't seen a reason on the planet to change what works, I expect my current Mac tower rig to outlive me. If it doesn't, it will most likely outlive my career and that is good enough.

Corporations have grown past the point of considering customers to be the people their products serve to imagining customers obligated to buy the crap they build. As a society, we're no longer "citizens" but "consumers." As individuals, our rights are subservient to corporate profits. As a nation, we're far past the point of no return on the path to when greed and power are the sole motivations of those who imagine themselves to be the "job providers" and when citizens are left with no democratic method to regain control of government and our lives. Microsoft and Apple are perfect examples of how indebted crass corporations imagine citizens to be and they are equally powerful examples of confused businesses that are likely to fall hard when they fall.

(Postscript: I did replace Win7 with WinXP and experienced a dramatic improvement in performance. Things my computer was unable to do with Win7 in charge, the computer did easily with WinXP. That settles it for me, I don't need Win7's features and can't tolerate the lack of performance.)

1 comment:

  1. Nice Blog, thanks for sharing the valuable information.

    ReplyDelete