4/14/2023

Work vs Jobs vs Mission

A lot of young people in tech jobs have recently discovered how little loyalty their previous employers held for their employees. As usual, a lot of millennials think they are the first group to experience this horror. Kiddies, you aren’t. I doubt there has ever been a generation who was happily surprised to discover their masters were willing to make sacrifices to keep the minions fed. Modern government jobs are probably the closest thing to that kind of situation, but that is only because in a socialist system everyone in the system shares in the funding of the system. In a public education system pension, for example, if the retired teachers don’t get paid the retired bureaucrats don’t get paid. In business, except the CEO and a few other C’s who will always get their golden parachutes, there is no such thing as “us” or “them”; it’s just “me” and everyone else. When you work for a corporation, it is a gross mistake to imagine “we’re all in this together.” Corporations, by design, are everyman and woman for themselves.

I do have sympathy for all of the young people recently dumped from their “dream jobs.” Been there, done that, and worse. The “worse” was being middle-management and being told to layoff my employees. The firs time in my life I was drunk was when I was in my early 30s, in the late 1970s, and I had just finished the slow painful dissolution of my test engineering department at Valmont Industries. For three months, the company mismanagement kept telling us “this will be the last layoff” and, a week later, we were handed another list of employees to get rid of. For me, this was the first of a fairly long list of engineering jobs but for several of my friends and coworkers it was the end of the brief rise in their career paths. A couple of weeks later, my boss laid me off and, later that day, he was handed his notice.

I had no “mission” at Valmont. It was just a reasonably well-paying job near a reasonable tolerable Nebraska small city where my wife had picked our next house. The economy in Nebraska and all of the country’s agricultural areas was in rapid decline and our small city, Fremont, was especially hard-hit when Valmont laid off 1,600 employees, Campbell Soup closed their canning facility, two packing plants shutdown and moved to non-union states, and the city practically closed down for the duration of the recession (well into the 90s). There was no Reagan “economic miracle” or any other kind of miracle to save us. We managed to “sell” our house for a substantial loss, including giving the “buyers” $5,000 under-the-table for their down-payment. I took another awful tech job in Omaha, which lasted until my new employer asked me to layoff my best employees because the were “overqualified.” I quit, instead, and wrote this song the night I decided to leave that job, “I’m Gonna Quit.”

Over the next 40 years, I went through 11 employers and discovered whatever “mission” my life was going to have in the process. Like soldiers in battle, there is no such thing as patriotism or fealty to king and country, there is only loyalty among peers and “the unit” within the organization. Having any kind of emotional attachment to any larger entity is foolish and in most organizations (using that term loosely) you have to watch your back even around your peers. Functioning teams are a rarity. Most departments are organized around defending management from responsibility and unnecessary (anytime the buck can be passed) effort.

I think mostly by accident, I have been blessed to be part of a half-dozen teams, probably amounting to a total of 15 years out of my 50-year career. The other 35 years were spent earning a living in a “job.” In many ways, I learned more useful lessons in the jobs than in the functioning work situations: sometimes seeing how not to do a job is more valuable than examples of excellence. I believe the key to that whole “mission” thing is to have one for yourself, totally separate and even isolated from your job. I have always advocated “The best time to start looking for a new job is when you start a new job.” Your “career” and your “mission” are to constantly be updating, improving, and fine-tuning your skills and taking care of yourself. Your employer almost certainly holds no loyalty to you other than the expectation that assigned work will be completed as expected. You should also expect fair and reasonable treatment, but you should not be surprised if that ends suddenly, unsentimentally, and without notice. Corporations, contrary to foolish assertions by our Extreme Court, are not people although they may be psychopathic and sociopathic.

4/10/2023

Banned by Amazon’s Robocops

April 10, 2023 This past Friday I received an email from Amazon titled “Unusual Reviewing Behavior.” The message inside was, We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon.  If you would like to learn more, please see our community guidelines. To contact us about this decision, please email community-help@amazon.com.” If you’re bored enough to follow that “community guidelines” link you’ll discover it is almost as helpful as FEMA under a Republican administration. That description applies to all of the communications I’ve ever seen from Amazon, too. The company is so big that it no longer feels any need to communicate with its customers.

In the past twelve months, I’d received two notices from Amazon’s “bot algorithm” claiming that “You  have repeatedly posted content that violates our Community Guidelines (available at http://www.amazon.com/review-guidelines) or Conditions of Use ( https://www.amazon.com/gp/help/customer/display.html?nodeId=508088).” There was no indication of where I had “repeatedly” violated anything and since I used to regularly review music, books, and occasional products I was in the dark. I responded to their “community-help” robot with “If you don’t have a system to help identify what you call a violation for users, how do you expect anyone to self-correct?” And that has been the end of our “communications.” Of course, in the lazy-robo-programmer tradition, there was no way for me to identify what review Amazon’s robot was objecting to, so examining what it was that the bot objected to was impossible. . However, as an obvious “libtard” I suspect the actual objection came when some wingnut “reported” one of my book or movie reviews and inappropriate or some other typical snowflake objection.

For a fact, I know that Amazon’s ‘bot wasn’t activated by an excessive number of positive reviews. I almost never give anything a 5-star review and I almost never think anything, product-person-or-organization rates an “excellent” rating. Likewise, I rarely give 1-star ratings. Again, not many things are outright awful. I do review a fair number of books that I’ve checked out of my local libraries through Kindle. So my “verified buyer” numbers do not correlate to my book reviews. But after the first Amazon threat of banning, I have contained my book and movie reviews to the Minneapolis Public Library system.

Amazon is obviously overwhelmed by the outcome of their AI review “analysis” and banishing pogrom. It seems that there should be a substantial backlash to the company’s actions and I suspect there has been. There has been a sudden rash of complaints about this robocop-crap and you’ll find an almost unlimited number of people wondering what is going on at Amazon on diverse sites from the  amazonforum.com to forums.macrumors.com to quora.com to reddit.com to businessinsider.com to Amazon’s own vendors who complain about informative reviews disappearing.

For me, this forced a self-admission that I have been lazy and this has been a wake-up call. A little on-line searching and I found all sorts of substitutes for Amazon’s dismal service including Rakuten.com, Walmart.com, AliExpress.com, and for a few extra pennies I started going direct to some of the vendors I’d bought from through Amazon in the past, especially my subscription services. This wake-up call comes at a pretty interesting time for me, too. Looking back at my last year of Amazon purchases I discovered that I’ve returned about 1/4 of the semi-major purchases I’ve made with the monolith due to defects, obviously previous use, and gross mislabeling either by Amazon or the vendor. Electronics from Amazon is almost consistently a bad bet.I have had far better results with electronics from NewEgg.com. NewEgg's customer service is terrific and the people who do customer reviews on NewEgg are technically competent.

This is an example of damaged or
used stuff Amazon's Chinese vendors
ship to US customers. I had to cancel
payment through my bank to get
Amazon to refund this purchase.

I’d suspect that a lot of Asian vendors are dumping their junk inventory on Amazon under the safe assumption that Americans who are lazy enough to buy online are also too lazy to complain when their purchases are defective or damaged or even “previously owned.” 25% defects is a terrible batting average and a friend who gave up on Amazon a few years ago swears that the stuff he gets from AliExpress is consistently better quality and far cheaper than any similar products coming from Amazon. It makes sense, since almost everything Amazon sells is made in China and the things that aren’t made in China are available directly from those companies. 

Again, why wouldn’t Chinese companies dump their junk through Amazon and sell their good stuff directly through their own outlets? That is how the long, sad history of vanishing American manufacturing has gone since the 70s and, now, we may be seeing the same thing happen to American retail. If I were in their shoes, that’s what I’d be doing. I makes no sense to be building a brand for another country or business. Remember Superscope from the 1960s? I didn't think so. 

Living without Amazon is a lot easier than I suspected. I gave up on Prime a couple of years ago because their video selection was pitiful and I almost never got anything in less than 3-4 days, regardless of their 2-day shipping promise. There are all sorts of articles about ditching Prime: "How to Officially Break Up with Amazon" is a terrific primer on how to wean yourself from Amazon's clickbait. Buying from Amazon is bad for your local economy and the company treats its employees like crap, so everything about Amazon is bad karma. Like dumping Twitter and Facebook, the longer I stay away from Amazon the better I feel about that decision. I think this is going to be a beautiful non-relationship.